Support and SLAs

Support commitments, written into the contract

Response and resolution times are set by severity. Response and resolution figures are to be confirmed.

Severity 1

Service down or unusable. Resolution target [X] hours.

Severity 2

Major feature degraded. Resolution target [X] business days.

Severity 3

Questions and minor issues, handled in normal support hours.

[X] values to be confirmed

Contact support

Denmark

Europe

North America

Sales

Existing customers download software, add-ins and updates here. Access is granted per customer account — contact support if you need a download link.

Software

Server components, Outlook add-in and sign apps for your licensed modules.

Updates

Security patches and version updates, with notes on what changed.

Documentation

Setup, upgrade and configuration guides for each release.

Microsoft 365 stays the system of record, and everything else connects over an open REST API: finance, access control, sensors and BI tools.